[Troubleshooting] I can’t log in to AB Tasty

This article explains how to solve issues if you’re having trouble logging in to AB Tasty. This may be caused by the issues presented in this article.

You changed your phone / You don’t have access to your validation codes / You don’t receive the code by SMS

If you're having trouble logging in due to a change of phone, lack of access to your validation codes, or not receiving SMS codes, you have two options to regain access:

Option 1: Use Backup Codes

1. Locate Your Backup Codes: at the end of your account setup, you should have downloaded backup codes for situations like this. The file is named backup_codes_abtasty.txt

2. Use a Backup Code:

   • Click on "Try another method" during the login process.

   • Select "Enter one of your back-up codes"

   • Enter one of your downloaded backup codes.

• You can still regenerate new backup codes from your Profile Page: https://app2.abtasty.com/settings/security

If you need more details on the Multi-Factor Authentication, read How to set up MFA and get a secure profile.

Option 2: Request MFA Reset by a Super-Admin

1. Contact a Super-Admin: Only super-admin users on the client side can reset MFA for security reasons. AB Tasty Support cannot perform this action.

2. Request MFA Reset:

   • Ask a super-admin to reset your MFA from the following page: Organization Information Settings.

Your browser configuration doesn’t allow third-party cookies

Using AB Tasty requires you to allow cookies from your browser. We recommend using the Google Chrome browser for an optimal experience. To enable cookies in Chrome, follow these steps:

1. Go to Chrome settings > Privacy and security > Cookies and other site data

2. Select Allow all cookies

3. Close all Chrome windows and log in to AB tasty from a new window

To enable cookies in Mozilla Firefox, follow these steps:

1. Go to the Firefox drop-down menu

2. Select Preferences > Privacy & Security

3. Under Cookies and Site Data, select Accept cookies from sites

4. Restart your browser to proceed if needed

There is a conflict with your browsing data

Data saved in your browser’s storage might be preventing you from logging in to the AB Tasty platform. If this is the case, you need to clear your browsing data on Google Chrome by following these steps:

1. Right-click and select Inspect

2. From the Chrome console, click the Application tab

3. Select Clear storage from the left panel

4. Click Clear site data from the right panel

5. Refresh the page

A browser extension is blocking your login

In Google Chrome or Mozilla Firefox, various extensions may prevent you from logging in to the AB Tasty platform. In this case, you can disable them from your browser.

Disabling all Chrome extensions

To disable Chrome extensions, follow these steps:

1. From your Chrome browser, click More tools > Extensions

2. Switch the toggle button to OFF

3. Repeat step 2 to disable each extension manually

To disable all Chrome extensions at once, you can use the Extensity extension, which enables you to turn Chrome extensions on and off easily.

Heads up ⚡

Some extensions, such as Gosthery and Redirect Path may cause multiple issues. To verify whether extensions are causing login problems, close all existing Incognito windows and open a new one – by default, extensions are not loaded in Incognito mode.

Your browser version is not compatible with AB Tasty

Your browser or browser version may not be compatible with AB Tasty. You may need to update your browser to the most recent version to benefit from cutting-edge technology and support.

SSO is not used properly (if you’re using an SSO account)

If you try to connect to AB Tasty with a single sign-on account, make sure you log in using the SSO option from the login page. If you don’t, you will see the following message: “The SSO option is enabled on your account, please select the login with the SSO option.”