# Mail recommendations
This page is intended for customers who do not have the recommendation builder. If you have the recommendation builder, you can consult [this page](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/recommendation-banner/how-to-build-recommendations-recommendation-builder-variant).
Before setting up your first recommendation, ensure the following prerequisites are completed:
**CMS Integration:** Verify that your CMS is properly connected to the platform.\
**Analytics Integration:** Ensure your analytics tool is successfully integrated.
## Step 1: Access the Recommendations Tab
If everything is set up, navigate to the ‘Mail Recommendations’ tab in the left-hand menu.\
If your tools have been connected correctly, this page will allow you to start configuring your first recommendation.
**Troubleshooting Integration Issues**
If you see a message indicating that the integration procedure has not worked:
* Double-check your CMS and analytics integration settings.
* Ensure all provided credentials are valid and correctly entered.
* If the issue persists, contact your Customer Success Manager (CSM) for assistance.
## Step 2: Create a New Recommendation
1. Click on the ‘Create a New Recommendation’ button.
2. You will be redirected to the configuration page.
## Step 3: Name Your Recommendation
At the top of the configuration page, click on the bold title to rename your recommendation.\
Choose a clear and descriptive name that will help you identify the recommendation later.
### Configuring Parameters
To create a recommendation, you need to define several key parameters. While not all parameters are mandatory, the more detailed your configuration, the better the results.
Here are the main parameters you can configure:
* [**Brevo Feed**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction-1/brevo-feed): Ensure the feed from Brevo is correctly linked to the recommendation.
* [**Product Groups**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction/products-groups): Define groups of products to include in the recommendation.
* [**Filters**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction/filters): Apply filters to refine the selection of recommended products.
* [**Product Highlights**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction-1/products-highlights): Highlight specific products within the recommendation.
* [**Exceptions**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction/exceptions): Exclude certain products or categories as needed.
* [**Options**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction/options): Set additional options to customise the behaviour of your recommendation.
* [**Parameters**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction-1/parameters): Configure advanced parameters for more granular control.
* [**Preview**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction-1/preview): Check how the recommendation will appear to your audience.
For detailed instructions on configuring each parameter, refer to the corresponding help pages within the platform.
## Step 4: Save Your Recommendation
Once all parameters are set, click on the ‘Save’ button to ensure your configuration is stored.
## Step 5: Preview the Result
Before finalising, click on the ‘Preview’ button in the top-right corner to see how your recommendation will look in real-world scenarios.
**Additional Notes**
* Taking the time to fully configure each parameter will enhance the relevance and effectiveness of your recommendations.
* If you encounter any issues during the process, refer to the platform’s documentation or contact your CSM for guidance.
Discovery how to [Push recommendations into your Brevo emails](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction-1/how-to-push-recommendations-into-your-brevo-emails)
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