# Exceptions

**Exceptions** enable you to fine-tune your recommendations or product blocks by applying specific rules under certain conditions. This allows for more personalised and dynamic outcomes tailored to your business goals.

<figure><img src="https://support.abtasty.com/hc/article_attachments/17124457483804" alt=""><figcaption></figcaption></figure>

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Define a "When" Trigger: <a href="#h_01jdpgkt6tk8nzm8165r9ktwh9" id="h_01jdpgkt6tk8nzm8165r9ktwh9"></a>
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The exception is activated when a specified trigger occurs.\
Click on the ‘When’ button to select and configure the trigger parameters.

![](https://2350286830-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6Yw9IRJ6KbbucQPwZUCZ%2Fuploads%2Fgit-blob-c047174d4555e13ad4c848e4753aa6465c407b82%2Fdb00652152bffe664b191b60878c73e2.png?alt=media)

## Set the Exception Conditions: <a href="#h_01jdpgm2ws180cpxfv50sspcsv" id="h_01jdpgm2ws180cpxfv50sspcsv"></a>

After selecting the trigger, define the conditions for the exception.\
These conditions can include changes to the:

* **Algorithm**: Select a different algorithm to be applied when the trigger is activated.
* **Filters**: Adjust filters to refine the product selection further.

![](https://2350286830-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6Yw9IRJ6KbbucQPwZUCZ%2Fuploads%2Fgit-blob-71a89db887ea9a42dbc09f0c20ccc2e1f037e296%2F3f6edb6886ed0c07127f0cf182287027.png?alt=media)

*Example Configuration*\
\&#xNAN;*Scenario: You want to apply a different algorithm when a cart value exceeds €75.*\
\&#xNAN;*Action:*\
\&#xNAN;*Set the trigger: Cart Value > €75.*\
\&#xNAN;*Configure the exception: Replace the default algorithm with the ‘Bestseller’ algorithm.*\
\&#xNAN;*Result: For carts exceeding €75, the recommendation will display products based on the ‘Bestseller’ algorithm instead of the previously configured logic.*

## Save Your Configuration <a href="#h_01jdpgn1cttwwws4fj750b9akg" id="h_01jdpgn1cttwwws4fj750b9akg"></a>

After setting up exceptions, click the ‘Save’ button to store your changes.

## Preview the Recommendation <a href="#h_01jdpgmyzs3204rrtce7n9e5my" id="h_01jdpgmyzs3204rrtce7n9e5my"></a>

Use the ‘Preview’ button in the top-right corner to verify how the exception behaves in real scenarios.

**Additional Configuration Options**\
To further optimise your recommendation, explore these related features:

* [**Placement**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction/placement): Define where the recommendation will appear on your website.
* [**Product Groups:**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction/products-groups) Specify the groups of products to include in the recommendation.
* [**Filters:**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction/filters) Apply filters to refine the product selection based on criteria like price, category, or stock.
* [**Products Highlight:**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction-1/products-highlights) Pin specific products to feature them prominently in the recommendation.
* [**Options:**](https://docs.abtasty.com/recommendations-and-merchandising_deprecated/recommendations/introduction/options) Customise additional settings, such as excluding cart items or setting a fixed number of products.

## Final Notes <a href="#h_01jdpgq247xys6drntpff2hfzy" id="h_01jdpgq247xys6drntpff2hfzy"></a>

* Exceptions provide a powerful way to personalise recommendations dynamically based on user behaviour or business logic.
* Use them strategically to optimise conversions and align recommendations with customer intent.
* For additional guidance, refer to the platform documentation or contact your Customer Success Manager (CSM).