# Exceptions
**Exceptions** enable you to fine-tune your recommendations or product blocks by applying specific rules under certain conditions. This allows for more personalised and dynamic outcomes tailored to your business goals.
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Define a "When" Trigger:
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The exception is activated when a specified trigger occurs.\
Click on the ‘When’ button to select and configure the trigger parameters.
## Set the Exception Conditions:
After selecting the trigger, define the conditions for the exception.\
These conditions can include changes to the:
* **Algorithm**: Select a different algorithm to be applied when the trigger is activated.
* **Filters**: Adjust filters to refine the product selection further.
*Example Configuration*\
\&#xNAN;*Scenario: You want to apply a different algorithm when a cart value exceeds €75.*\
\&#xNAN;*Action:*\
\&#xNAN;*Set the trigger: Cart Value > €75.*\
\&#xNAN;*Configure the exception: Replace the default algorithm with the ‘Bestseller’ algorithm.*\
\&#xNAN;*Result: For carts exceeding €75, the recommendation will display products based on the ‘Bestseller’ algorithm instead of the previously configured logic.*
## Save Your Configuration
After setting up exceptions, click the ‘Save’ button to store your changes.
## Preview the Recommendation
Use the ‘Preview’ button in the top-right corner to verify how the exception behaves in real scenarios.
**Additional Configuration Options**\
To further optimise your recommendation, explore these related features:
* [**Placement**](/recommendations-and-merchandising_deprecated/recommendations/introduction/placement.md): Define where the recommendation will appear on your website.
* [**Product Groups:**](/recommendations-and-merchandising_deprecated/recommendations/introduction/products-groups.md) Specify the groups of products to include in the recommendation.
* [**Filters:**](/recommendations-and-merchandising_deprecated/recommendations/introduction/filters.md) Apply filters to refine the product selection based on criteria like price, category, or stock.
* [**Products Highlight:**](/recommendations-and-merchandising_deprecated/recommendations/introduction-1/products-highlights.md) Pin specific products to feature them prominently in the recommendation.
* [**Options:**](/recommendations-and-merchandising_deprecated/recommendations/introduction/options.md) Customise additional settings, such as excluding cart items or setting a fixed number of products.
## Final Notes
* Exceptions provide a powerful way to personalise recommendations dynamically based on user behaviour or business logic.
* Use them strategically to optimise conversions and align recommendations with customer intent.
* For additional guidance, refer to the platform documentation or contact your Customer Success Manager (CSM).
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