FAQ about SSO
This sections provides quick answers to all the questions you may have if your company has enable the SSO or considers it.
Who can configure SSO for my organization?
Only users with Super Admin or Admin roles can access and modify SSO settings.
To know more about SSO configuration, please read our How to set-up the SSO guide.
How do I deactivate SSO?
Go to the SSO configuration page
Toggle off the SSO Activation switch.
Confirm your choice to deactivate SSO.
My company uses a custom SSO solution. Is AB Tasty compatible?
AB Tasty is compatible with any authentication solution as long as it’s a SAML 2.0. If you have any questions, please reach out to [email protected]. We can help you with the integration process.
Once the SSO is enabled, can my company’s users still sign in using an email password?
No. Once SSO is enabled on your account, the use of an email password will be disabled for all members of your organization.
Can I add external collaborators who don’t have SSO credentials to my SSO-enabled account?
Yes. External contributors such as partner agencies will remain able to log in using an email password, as long as they’re not using your company email address.
Can existing or new collaborators on my SSO-enabled account access the account if they don’t have SSO access through my company?
Only collaborators with SSO credentials with your organization can access your SSO-enabled account with their company email addresses.
To manage users’ access to your account(s), please read the following article. You will need to revoke a user’s access to your Identity Provider as well.
If SSO is disabled, how will the users access the account? Can they use their old email address and password?
Yes. Once SSO is disabled, users can input their email addresses and password to access their accounts.
Can users who have never set up a personal password use the Forgotten password?
Link to set one up. After this, they can use the email address and the new password to sign in to their account.
How do I log in to my non-SSO accounts?
You will be able to log in to your non-SSO accounts by entering your professional email address and password from the login page. Once connected to the AB Tasty platform, you can switch between any account you have access to (SSO-enabled or non-SSO-enabled).
My company has enabled SSO, but I cannot sign in using SSO from my email ID.
Verify that your email is added as a user in the AB Tasty account. If it is, and you are still unable to sign in, please contact [email protected].
How do I revoke a user’s access?
To revoke a user’s access in the AB Tasty platform, please read the following article. In addition, you will need to revoke the user’s access in your Identity Provider, too.
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