[Troubleshooting] Why is the editor not loading and how can I force it to open?
If your editor isn’t loading properly, you may encounter one of the following issue:
The editor loops and redirects to the login page
In most cases, this behavior means that cookies are probably not enabled in your browser. However, AB Tasty needs them to open the editor and retrieve login details. Without them, we cannot identify you, which is why we redirect you to the login page. This is usually indicated by a crossed-out eye icon in the URL bar:
How to find out and what to do:
Go to your Chrome cookies settings (chrome://settings/cookies) and allow the cookies.
You can also add an exception specifically for AB Tasty if necessary using the following format: [*.]abtasty.com
Clicking on the editor loads the page from your website without the editor's layout and options
Switch between tabs to test the different solutions:
It happens that the AB Tasty tag is loaded on your page only after the consent is given when landing on the website. If you decline cookies, the generic tag is not executed and the editor can't be loaded correctly.
How to find out and what to do:
Inspect a page on your website (right click in the page -> "Inspect")
Go to the "Application" tab
Click the "clear site data" option
Refresh the page and accept the cookies
Try to load the editor again
If you still encounter the issue, you should check that the AB Tasty generic tag is installed in your page.
How to check your tag:
In your Chrome browser, you can install and use the AB Tasty Chrome extension. Once installed, the AB Tasty plugin icon appears in your toolbar. If you click the AB Tasty plugin icon from any page of your website, information about whether the tag is installed or not will be displayed.
The tag is installed.
The tag is not installed.
For more information, consult the following article: How to check whether AB Tasty’s tag is installed on your website.
If the tag is not present, add it, following our quick start guide : Set-up your AB Tasty tag in than 5 minutes.
As a quick and a short-term workaround, try loading the AB Tasty tag locally in your browser using the AB Tasty Chrome Extension. By injecting your account identifier, you ensure that the visual editor loads the tag properly.
The editor loads its layout and options but the content of the page is not loaded correctly
Depending on how the page is built, the content may take longer to load or may load dynamically. The visual editor is then loaded too fast compared to your content.
The navigation mode can temporarily enable you to interact with the website in order to trigger or to load certain elements that wouldn’t be otherwise visible. To do so :
Click the pencil button to Stop editing
Navigate on your website
Click the same button to Start editing Your content is now accessible and fixed to let you work on it thanks to the contextual editor.
In case you're having issues loading the visual editor, don't forget to first try using our Chrome Extension. You will find all the information related to how to open the editor with our extension in this article.
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